SHIPPING & RETURNS
SHIPPING POLICY
We ship worldwide. Every scarf is made to order and shipped directly from our production partners, which lets us keep our prices easy and our prints fresh.
Processing time: orders are prepared and shipped within 1–3 business days.
Delivery time: once shipped, orders typically arrive within 10–20 business days, depending on your location. You'll receive a tracking link by email as soon as your order is on its way.
A few honest notes:
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Delivery times are estimates and can vary during holidays and peak seasons.
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Because items may ship from different facilities, an order with multiple scarves can arrive in separate packages at different times.
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Any customs or import fees, where they apply, are the responsibility of the customer.
Questions about your order? Email us at support@romannashop.com and we'll help.
RETURN & EXCHANGE POLICY
We want you to love your Romanna scarf. If something isn't right, we're here to help.
Returns: you can return an unworn item in its original condition within 30 days of delivery for a refund or exchange.
How it works:
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Email us at support@romannashop.com with your order number and the reason for your return.
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We'll reply within 24 to 48 hours with the next steps.
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Once your return is received and checked, we'll process your refund or exchange.
Good to know:
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Items must be unworn, unwashed, and in their original condition.
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Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
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If your order arrives damaged or wrong, email us within 7 days with a photo and we'll make it right at no cost to you.
Refunds are issued to your original payment method once the return is approved.